Bienville Orthopaedic Specialists

Position Overview

The Front Desk Receptionist is the first point of contact in an exceptional patient experience.  The Receptionist greets patients, oversees the check-in process, schedules appointments, assists with coordinating insurance benefits, collects fees for visits, and provides important discharge and treatment information to the patient.

Essential Job Duties

  • Greeting patients professionally both in person and on the phone
  • Quickly answering or properly referring questions and issues
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Notifying providers of patient arrivals
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Verifying financial records and collecting patient charges while filing and expediting third-party claims
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders


  • High School Diploma or equivalent required.
  • 1 – 2 years’ experience in medical or related field.

Additional Requirements

  • Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures.
  • Experience with medical scheduling/billing systems preferred.
  • Exceptional customer service, interpersonal skills, and communication skills
  • Proficiency of electronic records systems preferred. Must have strong data entry skills.
  • Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
  • Must demonstrate ability to analyze data and resolve complex problems.
  • Must have the ability to work independently while managing time and workload appropriately.
  • Must be able to travel to all clinic locations and work overtime hours as needed.

Job Type: Full-time

Remote: None

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