Front Desk Representative

Position Overview

The Front Desk Receptionist is the first point of contact in an exceptional patient experience.  The Receptionist greets patients, oversees the check-in process, schedules appointments, assists with coordinating insurance benefits, collects fees for visits, and provides important discharge and treatment information to the patient.

Essential Job Duties

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims

• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Education

• High School Diploma or equivalent required.
• 1 – 2 years’ experience in medical or related field.

Additional Requirements

• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills
• Proficiency of electronic records systems preferred. Must have strong data entry skills.
• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Must be able to travel to all clinic locations and work overtime hours as needed.

Job Type: Full-time

Remote: None