Outside Referral Coordinator

Position Overview

The Outside Referral Coordinator is the direct scheduling link to all outside referral sources. This position requires quality, advanced scheduling knowledge in order to provide exceptional customer service to any non-Bienville providers referring their patient. The position requires one to be detail-oriented while possessing extensive knowledge of the precertification, scheduling and billing process within the healthcare industry.

Essential Job Duties

• Responsible for all aspects of scheduling all outside referred patients including:
• Reviewing prescription and authorization documents
• Obtaining all necessary documentation to insure safe scheduling and efficient billing of orders received
• Solely responsible for entering orders into an electronic health records (EHR) system, as well as coordinating prior authorization requirements with referring office staff members
• Assisting patient through the scheduling process while keeping the referring office informed of scheduling and/or cancellations
• Gathering relevant patient history, implant documentation and lab results required
• Scheduling, rescheduling and canceling appointments
• Verifying physician orders and obtaining necessary patient and insurance information
• Entering patient information into an electronic health records (EHR) system.

Education

• High School Diploma or equivalent required.
• 1 – 2 years’ experience in medical or related.

Additional Requirements

• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or scheduling procedures highly preferred.
• Experience with EHR systems.
• Exceptional customer service, interpersonal skills, and communication skills
• Proficiency of electronic records systems preferred. Must have strong data entry skills.
• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately       

Job Type: Full-time

Remote: None