Patient Services Representative

We have an immediate opening for a full-time Patient Services Representative, reporting to our PSD Manager.

Position Overview

The Patient Services Representative works in our call center. This position is responsible for answering incoming calls; assisting patients or caregivers with various inquiries; receiving and forwarding patient requests to appropriate Clinical staff; entering patient information into the electronic health records (EHR) system; and providing general assistance with other callers.

Position Requirements

• High School Diploma or equivalent.
• 1-2 years experience in medical office administration highly preferred.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.
• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.